Privacy policy

This policy explains what DecaBD collects when you use this website and what we do with it.

What we collect

• Your order details: name, mobile number, email (if you give it), delivery address, the products you order and any note you write.
• Payment details: the amount, method and transaction reference. Card payments are handled by SSLCommerz; we never see or store your card number.
• An order you started but didn't finish: once you type your name and mobile number at checkout, we save what you have typed and what is in the order, so you can finish it later from a link and so we can remind you about it.
• How the shop is used: pages and products looked at, searches, and what goes into carts, counted per day with a random visit number from a cookie, not your name. We use the totals to improve the shop.
• Technical details: your IP address with each order, to protect the shop against fraud.

Until you start checkout, your cart, saved items and recently viewed products are kept in your own browser, not on our servers.

How we use it

• To buy, ship and deliver your order and collect payment.
• To send you SMS updates about your order.
• If you leave checkout without ordering, to send you at most two SMS reminders with a link back to your order, or to call or message you about it. Tell us and we will stop.
• To answer your questions and handle refunds and returns.

We don't send marketing messages unless you ask us to, and we never sell your information.

Who we share it with

• Our delivery team or courier, to bring your order to you.
• Payment providers (SSLCommerz, bKash, Nagad) to process your payment.
• Our SMS provider, to send order updates.
• Authorities, when the law requires it.

How long we keep it

We keep order records for as long as we need them for accounts and tax, and for any warranty or refund claim. Details from a checkout you didn't finish are deleted after 30 days.

Your choices

You can ask to see, correct or delete the personal information we hold about you, unless we must keep it by law. Contact us at hello@deca.com.bd.