Refund & return policy

Every DecaBD order is bought from Decathlon specially for you, so our policy depends on how far your order has gone.

Before you pay

You can cancel an unpaid order at any time from your order page. Nothing is charged.

After you pay a deposit, before we buy your items

Call or message us and we will cancel your order and refund your deposit in full. This is also the time to change a size or colour.

After we have bought your items

Your items have been bought and shipped for you, so the order can no longer be cancelled for a change of mind. If you need to cancel anyway, talk to us: we will try to help, and any refund will be your payment minus the costs we can't recover.

Items we can't get

If an item sells out or is withdrawn after you order, we refund everything you paid for it in full, or replace it with an item you choose.

Damaged, wrong or missing items

• Tell us within 48 hours of delivery, with photos of the item and its packaging.
• Keep the original packaging and labels until we have sorted it out.
• We will replace the item at no cost, or refund what you paid for it. If we sent a size you didn't order, that counts as wrong.

Sizes and change of mind after delivery

Because items are imported specially for each customer, we can't accept returns or size exchanges for a change of mind once an order is delivered, unless the item is faulty. Check the size details on the product page, and ask us before ordering if you are unsure.

How refunds are paid

• bKash or Nagad payments are refunded to the same number.
• Card payments are refunded to the same card through SSLCommerz. Your bank may take a few more days to show it.
• We send refunds within 7 working days of agreeing them.

Contact

Email hello@deca.com.bd. Please have your order number ready.